We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
__cf_bmThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
Maximum Storage Duration: SessionType: HTTP Cookie
CONSENT [x2]Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
Maximum Storage Duration: 2 yearsType: HTTP Cookie
form_keyEnsures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.
Maximum Storage Duration: SessionType: HTTP Cookie
mage-banners-cache-storageThis cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.
Maximum Storage Duration: SessionType: HTTP Cookie
mage-banners-cache-storageThis cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.
Maximum Storage Duration: PersistentType: HTML Local Storage
mage-banners-cache-timeoutThis cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.
Maximum Storage Duration: PersistentType: HTML Local Storage
mage-banners-storeIdThis cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.
Maximum Storage Duration: PersistentType: HTML Local Storage
mage-cache-sessidThis cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.
Maximum Storage Duration: SessionType: HTTP Cookie
mage-cache-storageThis cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.
Maximum Storage Duration: SessionType: HTTP Cookie
mage-cache-storageUsed to optimize the loading speed on the website. This is done by pre-loading some procedures in the visitors' browser.
Maximum Storage Duration: PersistentType: HTML Local Storage
mage-cache-storage-section-invalidationUsed to optimize the loading speed on the website. This is done by pre-loading some procedures in the visitors' browser.
Maximum Storage Duration: PersistentType: HTML Local Storage
mage-cache-storage-section-invalidationThis cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.
Maximum Storage Duration: SessionType: HTTP Cookie
mage-cache-timeoutThis cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.
Maximum Storage Duration: PersistentType: HTML Local Storage
mage-messagesNecessary for the functionality of the website's chat-box function.
Maximum Storage Duration: SessionType: HTTP Cookie
PHPSESSIDPreserves user session state across page requests.
Maximum Storage Duration: SessionType: HTTP Cookie
private_content_versionThis cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.
Maximum Storage Duration: 400 daysType: HTTP Cookie
product_data_storageNecessary for the compare-products function on the website.
Maximum Storage Duration: PersistentType: HTML Local Storage
recently_compared_productNecessary for the compare-products function on the website.
Maximum Storage Duration: SessionType: HTTP Cookie
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.
_dc_gtm_UA-#Used by Google Tag Manager to control the loading of a Google Analytics script tag.
Maximum Storage Duration: SessionType: HTTP Cookie
_gaRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.
Maximum Storage Duration: 400 daysType: HTTP Cookie
_ga_#Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
Maximum Storage Duration: 400 daysType: HTTP Cookie
_gidRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.
Maximum Storage Duration: SessionType: HTTP Cookie
_hjAbsoluteSessionInProgressThis cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.
Maximum Storage Duration: SessionType: HTTP Cookie
_hjFirstSeenThis cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.
Maximum Storage Duration: SessionType: HTTP Cookie
_hjIncludedInSessionSample_#Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.
Maximum Storage Duration: SessionType: HTTP Cookie
_hjSession_#Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.
Maximum Storage Duration: SessionType: HTTP Cookie
_hjSessionUser_#Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.
Maximum Storage Duration: 1 yearType: HTTP Cookie
_hjTLDTestRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator.
Maximum Storage Duration: SessionType: HTTP Cookie
_hjRecordingEnabledCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.
Maximum Storage Duration: SessionType: HTML Local Storage
_hjRecordingLastActivitySets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
Maximum Storage Duration: SessionType: HTML Local Storage
hjActiveViewportIdsThis cookie contains an ID string on the current session. This contains non-personal information on what subpages the visitor enters – this information is used to optimize the visitor's experience.
Maximum Storage Duration: PersistentType: HTML Local Storage
hjViewportIdSaves the user's screen size in order to adjust the size of images on the website.
Maximum Storage Duration: SessionType: HTML Local Storage
product_data_storageDetermines which products the user has viewed, allowing the website to promote related products.
Maximum Storage Duration: SessionType: HTTP Cookie
recently_compared_product_previousNecessary for the compare-products function on the website.
Maximum Storage Duration: SessionType: HTTP Cookie
recently_viewed_productDetermines which products the user has viewed, allowing the website to promote related products.
Maximum Storage Duration: SessionType: HTTP Cookie
recently_viewed_product_previousCollects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.
Maximum Storage Duration: SessionType: HTTP Cookie
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.
ads/ga-audiencesUsed by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.
Maximum Storage Duration: SessionType: Pixel Tracker
recently_compared_productThis cookie is used to determine which products the visitor has viewed. This information is used to promote related products and optimize ad-efficiency.
Maximum Storage Duration: PersistentType: HTML Local Storage
recently_compared_product_previousCollects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.
Maximum Storage Duration: PersistentType: HTML Local Storage
recently_viewed_productCollects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.
Maximum Storage Duration: PersistentType: HTML Local Storage
recently_viewed_product_previousCollects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.
Maximum Storage Duration: PersistentType: HTML Local Storage
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
List of domains your consent applies to: [#BULK_CONSENT_DOMAINS#]
Cookie declaration last updated on 7/12/23 by Cookiebot
[#IABV2_TITLE#]
[#IABV2_BODY_INTRO#]
[#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#]
[#IABV2_BODY_PREFERENCE_INTRO#]
[#IABV2_BODY_PURPOSES_INTRO#]
[#IABV2_BODY_PURPOSES#]
[#IABV2_BODY_FEATURES_INTRO#]
[#IABV2_BODY_FEATURES#]
[#IABV2_BODY_PARTNERS_INTRO#]
[#IABV2_BODY_PARTNERS#]
Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Please state your consent ID and date when you contact us regarding your consent.
The store will not work correctly in the case when cookies are disabled.
ORAC sucht Kundenservicemitarbeiter (W/M/D) im Innendienst
Du wohnst in der Region Köln, hast eine „Customer-First“ Mentalität und hast Lust auf spannende Aufgaben in einem hochmotivierten Team? Dann bist du bei uns genau richtig!
ORAC Decor ist eines der führenden Unternehmen in der Welt der inspirierenden Innenarchitektur und Dekoration. Wir regen unsere Kunden an, Wände als wichtigstes Element des Raums zu erkennen. ORAC Decor steht für Leidenschaft, Loyalität und Inspiration. Mit mehr als 400 Oracianern sind wir ein weltweit dynamisches und mittelständisches Familienunternehmen, das vor über 50 Jahren in Ostende, Belgien, gegründet wurde. Das deutsche Länderteam ist dabei eine unabhängige Vertriebsorganisation mit Sitz in Köln und bildet gemeinsam mit weiteren Länderteams den Wachstumsmotor von ORAC Decor. Wir profitieren von schnellem und kontinuierlichem Wachstum und suchen daher für die Entwicklung unseres deutschen Teams zum nächst möglichen Zeitpunkt einen.
KUNDENSERVICEMITARBEITER (w/m/d) im Innendienst
Die Hauptkundschaft von Orac Decor besteht aus Großhändlern, Handwerkern und Fachleuten, die wiederum unsere Produkte an Endkunden weiterverkaufen. Darüber hinaus investiert Orac Decor in eine schnell wachsende Kategorie von Kunden wie z.B. Architekten, Interior Designern, Raumausstatter usw.
Deine Aufgaben:
Sobald sich der Kunde für die Zusammenarbeit mit ORAC entschieden hat, bist Du derjenige, der ihn aufgrund der einwandfreien Kundenbetreuung zu einem Orac Fan entwickelt. Als Rückgrat unseres deutschen Teams verwaltest Du den gesamten Bestellvorgang vom Kundenangebot bis zur Zahlung von A bis Z.
Du machst Angebote und hilfst unseren Kunden bei der Auftragseingabe.
Du bearbeitest Rücksendungen und Reklamationen und bietest unseren Kunden dabei das volle ORAC-Kundenerlebnis.
Als Produktexperte berätst Du unsere Kunden und beantwortest technische Fragen.
Du bist für die Einhaltung der Preise und Bedingungen verantwortlich. Du wickelst den gesamten Kredit- und Inkassozyklus ab.
Du schaffst echte Wow-Momente entlang der Customer Journey. Wir stellen Dir verschiedene Tools zur Verfügung, aber Dein kaufmännisches Gefühl hilft Dir, die richtigen Entscheidungen zu treffen.
Du bist für die ordnungsgemäße Ausführung des Musterserviceprozesses von Deutschland verantwortlich: Vom Kundeninteresse bis hin zur Betreuung.
Selbstverständlich stehst Du in sehr engem Kontakt mit Deinen Team- und Vertriebskollegen. Sie unterstützen dich und umgekehrt.
Dein Profil:
Du weißt worum es bei einem erstklassigen Kundenerlebnis geht. Für Dich ist es selbstverständlich, Ergebnisse zu liefern, die über den Erwartungen der Kunden liegen.
Du hast eine kaufmännische Ausbildung und / oder ein kaufmännisches Studium absolviert.
Du hast eine “Hands On“ Persönlichkeit; Du hast keine Angst davor, Herausforderungen außerhalb Deiner täglichen Arbeit anzunehmen.
Deine Fähigkeiten zur Problemlösung in Kombination mit Deinem Optimismus machen Dich zu einem perfekten Kandidaten für die Kundenbetreuung.
Du hast Basiskenntnisse in der Kommunikation auf Englisch. Das wäre von Vorteil für die Kommunikation mit den anderen Länderteams.
SAP-Kenntnisse sind von Vorteil, jedoch kein Deal Breaker. Gerne zeigen wir Dir wie es geht.
Du wohnst in der Kölner Region.
Unser Angebot an Dich:
Wir bieten Dir einen faszinierenden und vielfältigen Job in einer verantwortungsvollen Schlüsselrolle. Wir fördern eine offene Kommunikation in einem internationalen und professionellen Umfeld. Wir möchten auf jeden Fall, dass Du gemeinsam mit Orac wächst, und Dir Raum für persönliche Entwicklung geben.
Deine Benefits:
Betriebliche Altersvorsorge
Unbefristeter Arbeitsvertrag
Mitarbeiterrabatt
30 Tage Urlaub
Softdrink Flat
Pizza Tag
Urlaubs- und Weihnachtsgeld
Offene Unternehmenskultur
Teamevents
Onboarding-Woche im Headquarter in Oostende, Belgien
Du hast Interesse an dieser Chance und möchtest ein Teil unseres tollen Teams werden?
Werde Oracianer und sende uns Deine aussagekräftigen Bewerbungsunterlagen und deinen Lebenslauf an: